Frequently Asked Questions
Company FAQs
- What is TriDak Botanics?
TriDak Botanics is an Atlanta-based brand specializing in natural and organic haircare products designed to promote healthy, strong, and vibrant hair.
- Where are TriDak Botanics products made?
Our products are made in the USA.
- Who founded TriDak Botanics?
TriDak Botanics was founded by Shawna Hoskins, who was inspired by her personal journey to create effective, natural products for hair health.
Product FAQs
- Can I mix and match your products with other haircare brands?
Yes, our products work well alongside other haircare products, but for best results, we recommend using the TriDak Botanics line together.
- Are your products free from sulfates and parabens?
Absolutely! All TriDak Botanics products are made without sulfates, parabens, phthalates, petrolatum, parabens, mineral oil and silicones.
- How does the Vanilla Coconut Detangling Hair Butter help with tangles?
This rich butter softens hair strands, making detangling easier while locking in moisture for a smooth, shiny finish.
- How often should I use the Detangling Hair Butter?
For best results, we recommend applying to wet or dry hair, adjusting the amount as needed. Comb through hair to ensure even coverage for moisturizing and detangling benefits.
- How often should I use the Infused Hair Strengthening Oil?
For best results, we recommend applying daily or at least 3 times a week, focusing on the hair strands and ends of your hair. It can also be applied to the scalp. Suitable for wet or dry hair. For overnight care, secure hair in a protective style.
- Can your products be used on all hair types?
Yes, our products are designed to be effective and gentle for all hair types, including curly, straight, wavy, and textured hair.
- Are your products tested on animals?
No, our products are cruelty-free.
Shipping FAQs
- How can I track my order?
Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.
- What is your return policy?
We take product quality seriously and want you to be completely satisfied. If you received a damaged item, please contact us immediately for assistance. For sanitary reasons, we are unable to accept returns.
- How long does it take to receive my order?
Because our products are made fresh, please allow 3-5 business for processing.
- Do you ship internationally?
At this time, we only ship within the United States and do not offer international shipping.
