Effective Date: 11/29/2024
At TriDak Botanics, LLC, we are committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website, interact with our services, or communicate with us through messaging platforms.
Information We Collect
- Personal Information You Provide:
- Name, email address, phone number, and shipping/billing address when you make a purchase or sign up for our newsletter.
- Payment information, such as credit card details, which are processed securely by third-party payment processors.
- Automatically Collected Information:
- IP address, browser type, device information, and browsing activity when you visit our website.
- Cookies and tracking technologies to enhance your experience and analyze website performance.
- Messaging Information:
- Phone numbers and content of messages when you opt-in to receive text communications.
- Interaction data, such as delivery and read receipts, from messaging services.
- Other Sources:
- Information you provide through surveys, reviews, or customer service interactions.
How We Use Your Information
We use the information collected for the following purposes:
- To process and fulfill orders, including shipping and payment processing.
- To communicate with you about your orders, account updates, or promotional offers.
- To improve our website, products, and services through analytics and customer feedback.
- To comply with legal obligations or enforce our terms and conditions.
- To send you updates, promotions, and order notifications via text messages if you opt-in.
Text Messaging Policy
By providing your phone number and opting in to receive text messages, you agree to the following:
- Frequency of Messages: You may receive updates on your orders, promotions, or other relevant communications.
- Opting Out: You can opt out of text communications at any time by replying "STOP" to any message.
- Message and Data Rates: Standard message and data rates may apply as determined by your mobile service provider.
- Third-Party Services: We may use third-party platforms to send text messages, but your information will not be shared beyond these services.
How We Share Your Information
We do not sell or rent your personal information. However, we may share your information in the following cases:
- Service Providers: With trusted third-party providers who assist in processing payments, shipping orders, managing our website, or sending text messages.
- Legal Requirements: To comply with applicable laws, regulations, or legal processes.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
Your Choices
- Opt-Out of Marketing Communications: You can unsubscribe from promotional emails by clicking "Unsubscribe" in our emails or reply "STOP" to opt out of text messages.
- Cookies: You can manage your cookie preferences through your browser settings.
How We Protect Your Information
We use industry-standard security measures to protect your information, including secure servers, encryption, and firewalls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and messaging services are not intended for children under the age of 13, and we do not knowingly collect personal information from them.
Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete your data. If you wish to exercise these rights, please contact us at [your email/contact information].
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: info@tridakbotanics.com
