Damaged or Defective Items:
We strive to ensure that every product reaches you in perfect condition. If you receive a damaged or defective item, please contact us within 7 days of receiving your order at info@tridakbotanics.com with your order number and photos of the damaged product. We will gladly issue a replacement or refund for the damaged item.

Returns and Exchanges:
Due to the nature of our products and for sanitary reasons, we do not accept returns or exchanges. We encourage you to review product descriptions and ingredient lists carefully before making your purchase.

Order Issues or Concerns:
If you experience any issues with your order, please reach out to us. We’re committed to ensuring you have a positive experience with our brand and will work with you to address any concerns.

Refunds for Damaged Items Only:
Refunds will only be issued for items that are confirmed to be damaged upon receipt. If approved, your refund will be processed back to your original method of payment within 5-7 business days.

Contact Us:
If you have any questions about this policy, don’t hesitate to get in touch at info@tridakbotanics.com. We’re here to help!